Return and Exchange Policy

1. General Information At Antepten Gelsin, customer satisfaction is our top priority. Therefore, you can easily return or exchange products you purchase from us.

2. Right of Return Customers have the right to return products within 14 days of receipt. Returns will be accepted only if the product is unused and in its original packaging.

3. Return Conditions

• The returned products must be unused and have their tags attached.
• The product should be returned in its original packaging.
• Please include your order number and a note stating your return request.

4. Return Process To initiate the return process, please follow these steps:

1. Contact our customer service or fill out the return form on our website.
2. Send the product back to the address from which it was delivered.
3. Once your return request is approved, the return process will begin.

5. Right of Exchange Exchanges are only possible if the product is damaged or if the wrong product was sent. You must submit your exchange request within 14 days of receiving the product.

6. Return and Exchange Fees The cost of returning the product is the responsibility of the buyer. However, for defective or damaged products, this fee will be covered by the Seller.

7. Return Timeline Once the return process is completed, the products will be inspected, and your refund will be processed within 5 business days once your return request is approved.

8. Contact Information If you have any questions or requests regarding returns or exchanges, please feel free to contact us:

• Email: [info@anteptengelsin.com]
• Phone: [0 533 152 76 24]